Business Process Outsourcing services in Pakistan
Reliable BPO services for customer support, operations, and business growth, designed to optimise performance and scale your success.
What We Handle
Customised support for every aspect of your operations.
Customer Support
Our Customer Support Outsourcing delivers fast, accurate assistance across multiple channels, handling inbound/outbound queries, escalations, and CRM management. KPIs like response time, first-call resolution, and customer satisfaction ensure high-quality service and stronger customer loyalty
Sales & Lead Gen
Our Sales & Lead Generation Outsourcing drives qualified leads and appointments, managing CRM systems and inbound/outbound calls. KPIs like lead conversion, call-to-close ratio, and follow-up efficiency ensure consistent engagement and measurable business growth.
Administrative Support
Our Administrative Support Outsourcing handles scheduling, documentation, returns processing, and routine tasks with accurate data entry and efficient workflows. KPIs like task completion, error rate, and processing speed ensure smooth, hassle-free business operations.
Technical Support
Our Technical Support Outsourcing delivers expert helpdesk services with ticketing systems and escalation tiers. KPIs like first-call resolution, handling time, and ticket closure ensure fast, accurate support that enhances user satisfaction and trust.
Back-Office Ops
Our Back-Office Operations Outsourcing handles data entry, reporting, CRM updates, and returns processing with precision. KPIs like accuracy, turnaround time, and workflow efficiency ensure seamless, scalable operations for your business.
E-commerce Support
Our E-commerce Support Outsourcing manages orders, product listings, returns, and customer inquiries. Using CRM and ticketing systems, we track KPIs like order accuracy, response time, and resolution rate to ensure reliable, efficient, and scalable online store operations.
Why Outsource to Us?
Streamline Operations and Focus on What Matters
Cost Efficiency
Predictable pricing that reduces operational costs while maintaining quality.
Trained & Dedicated Teams
Skilled agents focused on KPIs, retention rates, and quality assurance monitoring.
Scalable Operations
Omni-channel, multi-shift support that scales seamlessly with your business needs.
Our BPO Model
A clear five-step plan to get your outsourcing running efficiently and effectively.
Assessment Call
Kickstart onboarding with a detailed discussion of your business objectives, workflows, and industry requirements.
Process Mapping
Map key workflows and define processes to meet quality benchmarks and operational goals.
Team Selection
Choose skilled agents aligned with your business needs, SOPs, and performance expectations.
Training & SOP Setup
Implement SOPs and train the team to ensure compliance with quality benchmarks and continuous improvement.
Go-Live + Monitoring
Launch operations with real-time monitoring, performance tracking, and ongoing optimisation.
Tools & Platforms We Master
Seamless integration with your existing tech stack.
95 %
Customer Satisfaction
40 %
Faster Ticket Resolution
500+
Hours Saved Monthly